Frequently Asked Questions

Browse through these FAQs to find answers to the most commonly asked questions

Compression Therapy

How can compression therapy benefit me?
Compression helps boost blood circulation and maintain healthy blood flow. Compression therapy not only helps manage venous and lymphatic disorders like varicose veins, deep vein thrombosis and lymphedema, but also reduces pain and heaviness in the legs. For those who don’t have circulatory disorders, compression therapy works to energize legs and prevent future vein problems. Compression therapy is also helpful during & after pregnancy, for long periods of immobility during work or travel and for running and sports.
Are compression stockings the same as support stockings?

Even though these terms are often used interchangeably, they’re not the same. Support stockings have mild graduated compression and serve more as a preventive measure. These can be worn by perfectly healthy adults to maintain leg health and reduce the risk of developing vein-related issues. Medical compression stockings on the other hand, are produced under strict medical and technical specifications to provide precise graduated compression. Often prescribed by medical practitioners, they’re used for the treatment of venous and lymphatic disorders.

What are compression levels / classes? Which one do I need?
To put it simply, greater the compression level or class, tighter the fit and pressure. Stockings with low compression levels do not require a prescription and can be worn by anyone who wants to prevent venous disorders and relieve mild symptoms. Compression stockings with higher levels – 23 mmHg to 46 mmHg are generally prescribed by doctors who determine the right level for your needs. To know more about choosing the right compression class, click here.
Why are compression stockings difficult to wear?
This is because they aren’t like regular socks or stockings. Compression stockings are made differently and are scientifically designed to be tightest at the ankle and decrease in compression further up the leg. This graduated compression makes them slightly more difficult to put on than regular stockings but it’s what also makes them medically useful. There are many useful tips and tricks to put on compression stockings. If you still need some extra help, you can use accessories like the Sigvaris Doff N’ Donner.

Product Information

Which product is right for me?
Compression garments are of two kinds. Support stockings with mild compression can be worn by perfectly healthy adults looking to maintain leg health. Medical stockings on the other hand, are produced under strict medical and technical specifications to provide precise graduated compression. At NovoMed, we have several Sigvaris products that can assist with different needs. Learn more about choosing the right compression level or shop by category. Make sure you consult your doctor before wearing medical compression stockings.
Are all your products sold in pairs?
Most of our products come in pairs. Some however, come in singles such as our Ulcer X collection products. For detailed information, check out our product pages to know all the specifics.
I have specific requirements. Does NovoMed take Sigvaris custom-made orders?
Yes, we do! To request a custom compression garment, get in touch with us with your contact details at and someone from our team will get in touch.

Measurement & Sizing

How do I know which size is right for me?
Support stocking sizes are based on shoe size. If you know your shoe size, you can refer to the size chart for each product and choose accordingly. Each medical compression garment however, has its own sizing chart depending on its type. These sizes are based on your leg measurements. Always choose the correct size to get the right benefit from your compression garment.
Can’t I just estimate the size for my compression garment? Why do I need to take measurements?
We cannot emphasize the importance of taking the right measurements and selecting the correct size enough! This is vital to get the optimal therapeutic benefits from your compression garment. Wearing the wrong size compression stocking is not just uncomfortable, but can also make a condition worse. But don’t worry. To make sure you find just the right fit for you, Sigvaris has one of the world’s most robust sizing systems. Developed from a database of thousands of body scans, Sigvaris medical sizing charts are the most precise in the industry. Refer to our quick guide on taking measurements and read about all the best practices you can follow.
What is the difference between your regular sizes and PLUS sizes?
Our regular and PLUS sizes both have the same ankle measurements. The PLUS sizes, however, are suitable for those who have a wider calf or thigh circumference. Refer to the size chart of a product for exact measurements and choose accordingly.
What are the things to keep in mind when I take my measurements?
Here are some things you can keep in mind when you take your measurements to determine the right size:

• Take them first thing in the morning. This is the time when there is minimal swelling.
• Stand with your feet placed flat on the floor.
• Allow a friend or family member to take your measurements.
• Take snug measurements against your bare skin without clothes, ensuring that the measuring tape is not too tight or too loose.

We want to make sure you get the maximum benefit from your compression garment – measure accurately for best results!

I have my measurements but I still don’t know which size to pick. What do I do?
If you have your measurements, but are still unsure about the right size, we’re here to help! Write to us at and our team of experts will be happy to assist you.

Garment Care

When and how should I wash my stockings?
Wearing compression stockings daily for maximum benefit means that they also need to be washed after every use. Washing helps return compression garments to their original shape, extending their life and usability. The best way to wash your compression garment gently is to hand wash it in lukewarm water. If you opt to machine wash, make sure you do so on the gentle/delicate cycle with the garment turned inside out. Use a mild detergent to avoid fabric breakdown. Do not use fabric softeners, bleach, or harsh chemicals.
How should I dry my compression stockings?
Get the excess water out of your compression garment by balling it up and squeezing gently. Do not twist. To maintain the quality of the fabric, lay flat to air-dry. Do not hang the garment or dry directly in the sun or dryer. Do not iron.
What if my stockings have loose threads?
A small loose thread should not be an issue. This can happen sometimes due to the production technique and is not a defect. Make sure you do not pull on it as this could damage the elastic fibre that delivers compression. If there are multiple loose threads and your stocking is more than six months old, consider replacing your garment.
How long will my compression stockings last?
If you are using your compression garment daily, it is recommended that you replace them after six months. If your stockings have been stretched and are easier to put on, have tears or holes or if your measurements have changed, you should replace your garment.

Availability & Shipping

By when will I receive my order?
Your order will be shipped the next day! Depending on where you are located, your order should reach you within 4-5 working days. This is an estimated timeline. We will share all relevant order status details with you on email. In case of unexpected travel delays, we will keep you informed on the status of your order.
What are your shipping charges?
At NovoMed, all our customers can enjoy free delivery. We provide free shipping in India.
The size I want is out of stock. What should I do?
If the product you require is out of stock, please reach out to us on with details of the product. If you need a medical product on an urgent basis, we will prioritize your order and do our best to fulfill it.

Returns & Exchanges 

I ordered the wrong size! What should I do?
Don’t worry – you can cancel your order before it has been shipped. If the order has already been shipped, do not open the package once you receive it. Send an email to and we will assist you with the returns procedure. You can then place a fresh order for the correct size.
Can I return the product if I don’t like the fit?
We do not accept returns once the product has been used. Since our products are medical-grade compression garments, they take the wearer’s shape in the first use. If, however, your order has a defect of any kind, you can get in touch with us by sending an email to
I’ve changed my mind. Can I cancel my order?
Once you order the right Sigvaris compression garment for your needs, we’re sure you’ll love wearing it! In case you change your mind, you can cancel your order before it has been shipped. Once you receive our shipping intimation, you cannot cancel your order. Send an email to and we will assist in case you need to return the product.

If you have any questions that we have not answered here, we would love to hear from you! Here’s how you can contact us.